Return & Refund Policy

Return & Refund Policy

Last Updated: November 3, 2025

Thank you for shopping with Glitzly Ambience, operated by De Ferrari LLC.
We want you to love every purchase and proudly stand behind the quality of our home décor products.
This policy explains how to request a return, exchange, or refund — and the conditions that apply.

1. Eligibility Window

You may request a return or exchange within 7 calendar days of the delivery date shown on your tracking information.
Requests submitted after this period are not eligible.

Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, notify us within the 7-day window (see Section 6).

2. Conditions for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, uninstalled, and in its original condition and packaging.

  • All tags, inserts, mounting hardware, manuals, and protective materials must be included.

  • Proof of purchase is required (order number, receipt, or confirmation email).

  • An RMA (Return Merchandise Authorization) must be issued by our support team (see Section 5).

Items showing signs of use, installation, or alteration may be rejected or refunded partially at our discretion.

3. Non-Returnable Items

Certain items cannot be returned for safety, hygiene, or quality reasons unless defective:

  • Custom or personalized products

  • Final sale or clearance items marked non-returnable

  • Gift cards or downloadable items

  • Installed lighting or mounted mirrors/art

  • Opened textiles (blankets, pillows, etc.)

  • Items exposed to moisture, odor, or pet hair

If unsure, please contact us before purchasing.

4. Return Shipping Costs

Customers are responsible for all return shipping costs.
We recommend using a trackable, insured shipping method.
Glitzly Ambience is not liable for lost or damaged packages during return transit.
Original shipping fees are non-refundable.

5. How to Start a Return or Exchange (RMA Required)

To initiate a return or exchange:

  1. Email contact@glitzly.store within 7 days of delivery.

  2. Include your order number, item(s), and a short explanation.

  3. Our team will reply with an RMA number and return instructions.

Repack the item carefully in its original packaging.
Write the RMA number on the outer carton (not the retail box) and send it to the provided address.

Returns without RMA or sent after the deadline may be refused.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, email contact@glitzly.store within 7 days with:

  • Order number

  • Short description

  • Clear photos showing:

    • The product and specific damage or defect

    • Packaging and shipping label

After review, we will provide one of the following at no cost:

  • Replacement of the same item (if available)

  • Exchange for a comparable item

  • Prepaid return label and full refund

Keep all packaging until your claim is resolved.

7. Exchanges

Exchanges follow the same eligibility and packaging conditions as returns.
If the new item differs in price, we will charge or refund the difference.
In some cases, we may process it as a return + new order for faster service.

8. Refunds (Timeline & Method)

After receiving and inspecting your return, we’ll notify you via email.
Approved refunds are issued to the original payment method only.
Please allow 5–10 business days for your bank to post the credit.

If you haven’t received your refund after 10 business days, contact your bank first, then email us for follow-up.

9. Order Cancellations and Address Changes

Orders can be modified or canceled before shipment.
Since processing begins within 1–2 business days, please contact us immediately.

If the order has shipped, cancellation isn’t possible; however, you may still return it after delivery under this policy.
Returned orders due to address errors may incur reship or shipping deductions.

10. Lost or Stolen Packages

If tracking shows “Delivered” but you can’t locate the package:

  • Check with neighbors or building management.

  • Contact the carrier to open a trace.
    We’ll assist as possible, but are not responsible for confirmed deliveries.

11. Packaging and Condition Guidelines

To avoid transit damage:

  • Reuse the original carton and protective materials.

  • Do not apply labels on the retail box.

  • Include all accessories and paperwork.

Insufficient packaging or missing components may reduce or void the refund.

12. Price Adjustments and Promotions

We don’t offer retroactive price adjustments.
Promotions and discounts apply only during the advertised period.

13. Gifts

Refunds for gifts are issued to the original purchaser’s payment method.
Gift recipients may exchange eligible items within 7 days.

14. Freight or Oversized Deliveries

Large items may require scheduled or signature delivery.
Refusal of delivery (without visible carrier damage) counts as a customer-initiated return, and return shipping fees apply.

If visible damage exists, have the carrier note it and contact us immediately (see Section 6).

15. Quality & Color Disclaimer

Slight variations in color or texture may occur due to monitor differences or natural materials.
These are not considered defects.
If exact matching is critical, contact us before purchase.

16. Abuse Prevention

We reserve the right to deny returns or exchanges in cases of abuse, misuse, or deliberate damage.

17. U.S.-Only Coverage

We currently serve United States customers only.
Returns from outside the U.S. are not accepted.

18. Contact Information

For any questions regarding returns, exchanges, or refunds:

Glitzly Ambience / De Ferrari LLC
📞 +1 (954) 932-5178
📧 contact@glitzly.store
🏠 4340 El Mar Drive, Lauderdale By The Sea, FL 33308, United States